On Saturday, that which is dreaded by most WoW players happened; I had someone with malicious intent log into my account and change my password.
At first, I figured I made a mistake, so I went to blizzard's account maintenance website and tried to retrieve my password, but my email address was no longer associated with the account. I suspected foul play and checked my profile on WoW armory. My level 20 druid, mysticow was wearing nothing but the non-vendorable heirloom shoulders. The same for my level 42 mage. My main was wearing all non-vendorable PVP gear, but missing a weapon, a wand, a belt, and a cloak. Clearly, this was no glitch.
Immediately, I panicked and tried to find a way to shut down my account. I exhausted the options on Blizzard's website, and was directed to their accounts maintenance 800 number. Unfortunately, the number only answers 8am-8pm pacific time Monday to Friday, and not on holidays such as Memorial Day.
I went onto ventrillo a few times. As many of you know, I never threw down the hard cash for a new microphone. I made my name "Schmin - plz open chat" or something similar to speak with someone, but nobody opened chat. Possibly I went unnoticed, but also I may have been willfully ignored since the person who was on my account was, according to a few guildies, quite vocal in the gchat.
I wasn't aware of this website as a means of communication. It is probably posted somewhere prominent, and I dropped the ball on that one. Additionally, I probably could have had better computer security. I am sorry for any trouble caused through my account. I am purchasing a Blizzard authenticator and beefing up my antivirus, my anti-spyware, and making sure my firewall and such are properly configured.
A few suggestions to others, although perhaps you guys are already a leg up on security:
1) A month or so ago I was logged onto an alt and my main was logged on. I wrote to a GM who said it might just be a glitch. If this happens to you, even if it is 99% a glitch, you are best off running some antispyware software and changing your password.
2) Blizzard authenticator is awesome. Its a little toy that gives you a number to type in, in addition to your password. It is a physical device, so it would be very difficult for someone with malicious intent to log into your account without the item. it is under 7 dollars.
3) Communication is important. There must be a way to get in touch with one's friends when one's account gets compromised. Missattitude has my personal email address and I intend on getting a mic so that my voice could be recognized.
Ive spoken with a GM and I will have my items (and guild bank items that were stolen) restored, but the GM said to expect at least a 2 week wait. So, it looks like all will end well. However, in all my time on the internet ive never had a problem with security. Let this be a reminder to those who are lax in keeping themselves safe.